Job Description
Overview:\n We are working with a leading provider of Audio Visual (AV) solutions for both residential and commercial sectors in London. We are looking for a highly skilled and motivated AV Field Service Engineer to join their team. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, and servicing of AV systems at client sites.
This role offers an exciting opportunity to work with cutting-edge technology in both residential and commercial environments, providing exceptional technical support and service to their valued clients.\n\nKey Responsibilities:\n\nMaintenance & Repairs\n\nPerform routine maintenance, servicing, and repairs of AV systems, ensuring equipment is functioning properly and is up to industry standards.\nDiagnose and resolve technical issues quickly and efficiently, minimizing downtime for clients.\nConduct regular inspections of AV equipment and systems, identifying potential issues and recommending preventive measures.Client Support & Relationship Management\n\nProvide exceptional customer service by engaging with clients directly on-site, understanding their needs, and offering professional advice on how to use their AV systems effectively.\nAssist clients with technical questions and provide guidance on troubleshooting minor issues.\nBuild strong relationships with clients, ensuring their satisfaction and promoting ongoing service contracts.Documentation & Reporting\n\nMaintain accurate records of all service work completed, including installation details, repairs, and maintenance schedules.\nComplete service reports and ensure all paperwork is filed correctly for future reference and compliance.\nEnsure that all work is documented in accordance with company procedures and industry regulations.Skills & Experience Required:\n\nEssential:\n\nProven experience as an AV Field Service Engineer, Technician, or a similar role in the AV, IT, or electronics industries.\nStrong technical knowledge of AV equipment, including audio systems, video conferencing setups, control systems, projectors, displays, and home automation.\nExperience with troubleshooting, fault-finding, and repairing AV equipment.\nStrong attention to detail and problem-solving skills.\nAbility to work independently, manage time effectively, and meet deadlines.\nValid UK driving license and the ability to travel to client sites within London and surrounding areas.\nBasic understanding of networking and AV signal distribution (e.g., HDMI, IP, HDBaseT, AVoIP).\nStrong interpersonal and communication skills.Desirable:\n\nExperience with residential automation systems (e.g., Control4, Crestron, Savant).\nKnowledge of industry certifications and compliance standards (e.g., AVIXA, CEDIA).\nExperience in a customer-facing role, providing on-site support and troubleshooting.\nAbility to read and interpret technical diagrams and schematics.\nExperience with system integration and networked AV solutions