Call Centre Agent, Telford, TF3 4NT
We are proud to announce that Encore Capital Group, which dlc is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
dlc are currently looking to grow our team of Call Centre Agents within our Telford office, starting 3rd March 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
As a Call Centre Agent at dlc you will:
* Handle inbound and outbound calls.
* Use active listening skills and questioning techniques to support our customers on their route back to financial health.
* Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
* Be a confident and clear communicator, with the ability to talk with customers from all walks of life.
* Use active listening skills and questioning techniques to support our customers.
You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Telford office, Monday – Friday: 9am – 5pm.
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 37.5 or a 40-hour contract. Our opening hours are between Monday – Friday between 8am – 6pm. We have several different campaigns, depending on which campaign suits your skill set, you may be required to work on a Saturday between 8am-1pm. This will be at most, one in four Saturdays.
Your package:
* Salary from £24,091 (based on 40 hrs per week) & rising depending on experience.
* 31 days holiday (pro rata) - including all bank holidays.
* Discount and cash back on hundreds of high-street shops.
* Fun incentives – including seasonal parties, team breakfasts, pizza days, and games to name a few!
If this sounds like a company that you would like to be part of, to deliver our mission for 2025 and beyond, please apply and start your next chapter with us!
Diversity and inclusion are very important to us at dlc, we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At dlc we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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