Job Details Work Controller & Logistics Operative Job Title: Work Controller & Logistics Operative Hours: Full Time - Monday to Friday Location: Crawley Salary: Competitive Reporting to : Service Manager As a result of continued growth at SOS, an opportunity has arisen for a for a Work Controller & Logistics Operative to join our team. You will work as part of the service team to ensure a high level of customer service at all times. We are looking for an upbeat individual with a positive and supportive ‘can do’ attitude who can complement our service team and add valuable support to our clients and our technicians. Role Responsibilities: Manage customer calls and service queries. First line support for customers (e.g. image quality/ clearing jams etc). Assist in managing logistics. Assist in managing engineer days and queries. Booking in parts/toners/machines. Working with 3rd party logistics companies to manage deliveries and collections Assisting with stock and warehouse checks as needed. Toner management. Assist in managing service inboxes. Preferred but not essential Support as van driver as needed Requirements: Experience preferable but not essential as training will be given in all aspects of the role. Good at working both in a team and independently. Approachable with good customer skills essential. Good time keeping and reliability a must. Early starts, late finishes may be required on occasions. Preferred but not essential Full clean UK drivers license. DBS checks/certificate will be required as you will be going to Schools/ Nurseries etc. Must be a confident driver as you will be required to drive a large van. About us SOS Systems, a prominent provider of print and document management solutions and a proud Canon Platinum Partner in the UK since 1985. Working with us is not just a job, but a journey in a fast-paced, innovative environment. We offer a comprehensive healthcare plan, pension scheme, and a range of perks including staff entertainment, office lunches, volunteer days and more. SOS is a proud equal opportunity employer and we value diversity and an inclusive workplace. We are committed to recruiting a diverse range of people with a diverse range of talents to help us to deliver on our mission to better our community. For more information about SOS Systems, you can visit our website www.sossystems.co.uk. How to Apply – Send your CV to: james.tylersossystems.co.uk Closing date – 22/11/24