JOB ROLE PROFILE
Generic Job Category: Technical - Professional Support: (Compliance, Performance and Advice) roles require specific knowledge of legislation and skills relating to a specific subject area that are aimed at providing information and advice to a range of clients in a variety of work settings.
Post Title and Number: Waste and Recycling Officer
Present Grade: 6 Dept: Environment
Service/Section/Team: Commercial Waste or Recycling Policy Teams
Reports to (title): Commercial Waste Manager or Principle Recycling Officer
Purpose of the Role:
Deliver an effective, efficient and customer-focused service in line with Corporate Policies and within national and local legislative requirements.
Provide high quality and comprehensive technical and administrative customer-focused support to a team or service, in relation to any of the functions undertaken.
Deliver a flexible, positive and responsive service that meets customer demands which may include working extended or flexible hours or working off-site.
To keep up to date with developments and practices in the service.
Supervisory responsibility:
Some supervisory responsibility and where required, would be expected to assist with the induction of staff, on-the-job training of colleagues and students, and the allocation and checking of work.
Key Accountabilities:
1. Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
2. Provide specialist and procedural advice, identifying any difficulties visitors/service users may have in making an enquiry or receiving information and resolving disputes and complaints as they occur through investigation and mediation ensuring suitable methods of communication are monitored and provided.
3. Maintain up to date knowledge to ensure effective operation of IT packages and systems used within the service and to be responsible for the data input/live loading, collation, upkeep and retrieval of Council-wide IT based information in accordance with Council procedures.
4. Develop, implement and maintain secure effective quality systems and procedures to ensure service delivery meets customer needs.
5. Register applications to the Council for the service area involving checking for validity and ensuring appropriate fees and charges are administered, and advising applicants where further information/monies is/are required.
6. Prepare and present/provide information on behalf of the service including management and statistical information for audit purposes as well as providing reports to Committee, Members and external partners where appropriate.
7. Contact other internal/external parties as required, including interrogation of external databases seeking and providing specialist procedural advice relevant to the service area, taking appropriate action and administering responses.
8. Organise and attend regular team and service meetings, contribute ideas and make recommendations for improvements/changes in existing procedures, policies and processes, and actively contribute to service centre plan reviews.
9. Attend meetings which are sometimes of a confidential and sensitive nature, taking minutes and producing accurate written records within agreed timescales.
10. Work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.
11. Monitor and procure goods and services within the E-market place as required by the service area and within the Councils financial regulations and resolve associated queries, liaising with Corporate Procurement where needed.
12. Manage, organise and monitor a personal caseload to ensure targets are met within a personal, local and national context, renegotiating targets/deadlines as conflicting demands necessitate.
13. Respond quickly and effectively to changing work demands and deadlines within a multi-disciplined context.
14. Assist managers in carrying out Health and Safety checks/audits and be responsible for ensuring that public meeting areas are maintained as a safe and welcoming environment.
15. Carry out all accountabilities in compliance with the Council’s Policies and Procedures.
The range of outcomes we expect you to do are set out above, however this is not intended as a complete description of your job. We reserve the right to ask you to undertake any tasks that are consistent with the grade to ensure effective service delivery. This may include working in any other service areas, including the Customer Access Service, and/or vary hours of work, as may be reasonably required of you.
Key Relationships (Internal and External):
Internally
To have regular dialogue with ECU officers regarding legal compliance of businesses within the Borough and the Operations team regarding queries related to day-to-day management of the service. Liaise with Councillors and other council departments to address queries related to the service.
Externally
To have regular contact with our customers to ensure they are highly satisfied with the service and businesses within the Borough to increase our customer base.
To provide professional advice and to liaise with Enfield Homes and EBRA staff.
To have regular contact with our bin refurbishment Contractor and other specialist contractors/consultants, to assist the service manager in administering and performance managing contractors’ work.
To provide professional advice to other stakeholders regarding planning proposals in relation to allocated bin store areas.
Equality and Diversity:
The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.
Health and Safety:
The post holder shall ensure that the duties of the post are undertaken with due regard to the Council’s Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation.
Corporate Health and Safety Responsibilities
All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means:
1. Understanding the hazards in the work they undertake;
2. Following safety rules and procedures;
3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and
4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received.
Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to:
* take part in safety training and risk assessments and suggest ways of reducing risks; and
* take part in emergency evacuation exercises.
Employees shall report all accidents, ‘near miss’ incidents and work-related ill health conditions to their manager/supervisor/team leader.
Employees shall read the Corporate Health & Safety – Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council.
Information Security:
In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council’s Information Security Policy.
Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice:
Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will ensure that its recruitment policies and practices are robust, and that selection procedures prevent unsuitable people from gaining access to children, young people and vulnerable adults. All staff employed to work with or on behalf of children and young people in the Council must be competent.
All staff working with Children & Vulnerable Adults should be aware of, and share the commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults when applying for posts at Enfield Council.
SCALE 6 GENERIC JOB – PERSON SPECIFICATION
Job Title: Waste and Recycling Officer Grade: Scale 6
Department: Environment Team: Commercial Waste or Recycling Policy
COMPETENCIES:
Please rank the top 3 (from 1-3*) most important competencies for the role
HOW TESTED
HR will assess Redeployee
Technical and Professional Skills: In this section you should briefly outline any technical aspects of the job, such as the need to use a specific IT system or financial accounting knowledge. You should not detail too much information – a maximum of three bullet points is permitted.
* Ability to engage with and secure new income generating customers with the ability to identify potential new income generating opportunities and to raise for review.
* Knowledge of M3 database and experience in working with Microsoft Excel with the ability to interpret numerical data.
* Full driving licence.
Desirable Criteria – list a maximum of two criteria which you would want applicants to demonstrate
* Sales experience.
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