IT Support Technician - Law Firm - Chesterfield & Sheffield
Are you ready to join a growing, dynamic law firm and take your IT skills to the next level?
We're seeking an IT Support Technician to provide exceptional first and second-line support to the 100 users in their Chesterfield and Sheffield offices.
Why Join the Firm?
* Fast-Growing Firm: Doubled in size over the past two years, with further growth plans.
* Exciting Transformation: Be part of a transformation into a continuously improving, best practice IT function.
* Collaborative Environment: Work in a busy, yet supportive team where your contributions matter.
* Career Growth: This role offers real opportunities for career development as you gain deeper tech skills and the firm continues to expand.
Key Responsibilities:
* Provide 1st & 2nd line, remote and deskside support to all users.
* Deploy laptops and PCs.
* Manage Active Directory, legal applications, and IP Telephony systems.
* Play a key role in implementing and configuring a new ITSM solution.
* Collaborate with internal teams and external suppliers to troubleshoot and resolve issues.
* Assist in delivering IT projects.
* Help users maximize their application usage through training and desk visits.
* Deliver a first-class customer service and contribute to service delivery improvement
Essential Skills:
* Proficient in Microsoft systems administration, including MS Windows, Server, Active Directory, DNS, DHCP, GPO, RDS, PowerShell, Microsoft 365, and Office 365 tools.
* Advanced Word and Excel expertise.
* Experience with mobile device management (eg, Intune MDM, Apple Business Manager, Google Play).
* Knowledge of desktop and server hardware.
* Familiarity with ITSM tools.
* Experience with security solutions like anti-malware, Firewalls, and DNS/email security.
* Cyber Essentials awareness.
* Strong analytical, problem-solving, and communication skills.
* UK driving license and own transport.
If you like the sound of this role, please apply with CV
IT Support Technician - Law Firm - Chesterfield & Sheffield