Employer description: Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses.Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park.
Overview: We are now looking for an eager candidate to join us as an Network Engineer Level 4 apprentice with CompTIA Network+.You will have the opportunity to gain valuable skills and experience as you complete your Level 4 Apprenticeship.
Duties: [Reporting to the Head of UK Operations and working with the support team, your duties will include:]
1. Maintain a high level of customer service as a primary point of contact in the service desk.
2. Maximise customer network performance by monitoring, troubleshooting problems and outages.
3. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts.
4. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access.
5. Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely...