Patient and Public Involvement Lead (PPI) Bromley
Band 4
Main area: Corporate Grade Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 277-7031362-CORP
Site: 4 Emerton Close
Town: Bexleyheath
Salary: £31,081 - £33,665 pa inc
Salary period: Yearly
Closing: 07/04/2025 23:59
Job overview
Oxleas purpose is to improve lives through provision of the best quality health and social care for service users and their carers. One of our strategic priorities is to enhance and bolster public, service user and carer involvement across our services.
This is a unique and exciting opportunity to build on and innovate future programs of service user/carer and public involvement in the Trust.
As a key member of the Involved Team, you will provide comprehensive information, advice and guidance to service users, carers, and visitors to the Trust and your role will be to support all involvement and engagement initiatives through the Involvement Register. You will actively work to support increasing and embedding involvement and engagement work trust wide.
The post holder will provide best practice guidance to services on service user/carer involvement. The post holder will work in collaboration with teams to ensure the lived experience voice is used to inform service design, development, and delivery. A substantial part of the role will include the onboarding process and ongoing training of Involve members.
Main duties of the job
1. Using the recognised national standards of co-production to support the Involve Team in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust.
2. To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors.
3. To provide staff with best practice guidance on coproduction and service user/carer involvement.
4. To be the first point of contact for any IR participant requiring support in contributing to involvement projects.
5. To be sensitive to the potential difficulties of engagement and provide appropriate support, including pre and post support via phone call or e-mail as part of an involvement activity.
6. To be responsible for increasing the number of participants on the Involvement register (IR), as per the KPI’s in the Involved strategy-either via networking opportunities, attending meetings and events or public events.
7. Supporting the team by participating in department or service events.
8. Work in collaboration with other directorates and teams, particularly Quality Improvement and Patient Experience to create a network and share expertise to build stronger networks across the organisation.
9. Using data to identify areas/teams that require additional support to bolster their involvement activity.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
* We Listen
* We Care
Detailed job description and main responsibilities
1. Plan, organise, coordinate, and support meetings, workshop events in relation to public, service user and carer involvement activities which include all stakeholders in user and carer involvement.
2. Understanding and managing potential risks with service user projects and knowledge around risk mitigation.
3. To support the Involve Team in providing expert advice in relevant meetings and committees. Personal experience of using mental health services either as a service user or carer is desirable.
4. Keeping up to date with current project trends in mental health through liaising with colleagues in the South London Partnership e.g. EBCD.
5. To understand care pathways and have knowledge of all community services to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activity.
6. Understand statutory services, organisation and funding, current service pressures and key performance requirements.
7. Judgements involving a broad range of information on People Participation, which requires analysis, interpretation, and integration into other locality work plans.
8. To analyse service user feedback data to identify trends and implement action plans to address areas of possible improvement.
9. Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines on the projects that will underpin the Involved agenda.
10. To facilitate a range of opportunities for people to participate e.g. meetings, events and forums.
11. To work with service users and carers to create and implement action plans which arise from feedback.
12. The post holder will advise staff on ways to involve service users and their families at service level to act on the feedback provided and ensure the lived experience voice is used to inform service design, development, and delivery.
Person specification
Experience
* Demonstrable experience in dealing with the public, service users and carer and dealing with sensitive and confidential information.
Education
* NVQ level 3 or equivalent
* Project management training
Knowledge
* Experience of co-facilitating and delivering training
* A good working knowledge of current service user and carer related legislation and codes of practice.
* Experience of working in a mental health or related setting.
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process. We also discourage overuse of AI during the application process because this can negatively impact the quality of your application and may hinder your chances of being shortlisted. Thank you.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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