Job summary Do you enjoy administrative work, but want a role that is part of the patient's journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you. An exciting opportunity has arisen within Surgical division for a Ward Receptionist to work in our Elective surgical Ward -Urology Services. The successful candidate will work closely with the multi-disciplinary team (nurses, medical team, allied health professionals) to ensure patients on our ward receive the highest standard of care and have a positive experience whilst supporting flow through the Hospital. We are looking for a Ward Receptionist who can work between 24 hrs per week, over two days as part of a job share to cover our reception area (Thursdays to Saturdays) -To include some weekend working. Shifts will be covered Mainly Thursday and Friday covering 08:00am - 16:30pm, with some flexibility in days. To be discussed at interview. This role requires someone who can work pro-actively, and has excellent communication and organisational skills. The successful candidate must be able to work well under pressure due to the role having competing demands at times. The post holder will need to be computer confident and be willing to undertake training to be self-reliant in using multiple NHS applications. Main duties of the job To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To arrange ambulance transport for patients as required Adhoc ordering from Procurement system including equipment's, PPE, and documents required for ward. General stocking. About us NBT Cares. It's a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care. NBT Cares is also an acronym, standing for caring, ambitious, r e spectful and supportive - our organisational values. And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way Date posted 31 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 339-ASCR4297-LGG Job locations Southmead Hospital Southmead Road Westbury-on-Trym BS10 5NB Job description Job responsibilities To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department To maintain medical records by ensuring that all contents are correctly filed in the appropriate place To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently To be fully trained and competent to respond to a major incident alert To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has cover for holidays and sick leave To maintain confidentially and adhere to the Data Protection Act at all times To undertake any other such duties commensurate with the post Communicate with Multidisciplinary team internal and external with regards discharge and transfer of patients. Request services for ward eg- Contact General porters and report fault with Facilities. Take messages from Multidisciplinary team and pass on to relevant team members. Job description Job responsibilities To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department To maintain medical records by ensuring that all contents are correctly filed in the appropriate place To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently To be fully trained and competent to respond to a major incident alert To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has cover for holidays and sick leave To maintain confidentially and adhere to the Data Protection Act at all times To undertake any other such duties commensurate with the post Communicate with Multidisciplinary team internal and external with regards discharge and transfer of patients. Request services for ward eg- Contact General porters and report fault with Facilities. Take messages from Multidisciplinary team and pass on to relevant team members. Person Specification Education/Training/Qualifications Essential GCSE level education or equivalent Desirable Hospital administration computer systems training Work Experience Essential Experience of working with members of the public Desirable Experience of working in the NHS Knowledge/Skills/Abilities Essential Computer and keyboard skills Good communication skills and telephone manner Desirable Prioritisation of workload Person Specification Education/Training/Qualifications Essential GCSE level education or equivalent Desirable Hospital administration computer systems training Work Experience Essential Experience of working with members of the public Desirable Experience of working in the NHS Knowledge/Skills/Abilities Essential Computer and keyboard skills Good communication skills and telephone manner Desirable Prioritisation of workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Bristol NHS Trust Address Southmead Hospital Southmead Road Westbury-on-Trym BS10 5NB Employer's website https://www.nbt.nhs.uk (Opens in a new tab)