Customer Relations Manager - Adult Social Care (Multi-site) Location: Spalding with regular travel across Lincolnshire, Cambridgeshire and to Blackpool Salary: £35,000-40,000 plus bonus Glenholme is an award-winning healthcare provider established for over 30 years. We are recruiting a Customer Relations Manager to help us build the reputation of our Senior Living Homes and grow their occupancy particularly with private residents. Benefits of a Customer Relations Manager: - 28 days annually including the bank holidays, an extra day off for your birthday and up to 5 additional length of service bonus days - Quarterly Awards to reward & recognise our amazing staff's commitment and contribution - Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health, and health & wellbeing - You'll also receive our pension, life assurance cover of £10,000 (subject to T&Cs) & cycle2work scheme - Discounts on your favourite supermarkets, brands, restaurants & leisure and gyms As a Customer Relations Manager, you will be responsible for: - Supporting our 6 senior living homes to grow their occupancy - Developing a strong sale, marketing & customer service strategies for each home - Boosting our homes' reputation for quality care within local communities - Showcasing our homes' best qualities to prospective residents and their families - Strengthening our homes' web presence - Improving the enquiry management process, ensuring rapid response to prospects & excellent customer service - Helping develop knowledge of local community groups and oversee the homes putting together a programme of events and activities targeted at these groups - Carry out customer satisfaction research, and identify areas that can be improved in the conversion process - Providing regular reports and feedback to the leadership team - Working closely with Operations to ensure high standards of care within the homes As a Customer Relation Manager, you will have; - An impressive track record in sales & marketing, managing enquires and general networking - Experience in the delivery of multi-site marketing activities for senior living facilities - Delivery of targets - Ideally experience using a CRM system - Self-motivation, empathy and excellent communication - This role will involve regular travel ? - A full UK driving licence & use of own car? To apply for the role of Customer Relations Manager, press apply today GHETO1