Line Management Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure. Establish KPIs for each team, monitor progress and make changes where necessary to achieve targets Continually monitor volumes of activity and workforce capacity; seeking to make recommendations for change if required. Direct line management of the following staff: o Prescription Clerk team o Clinical Coding team o Administration team (including Failsafe and registrations) o Secretaries o Practice Administrators (responsible for all non-NHS work) Support staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Approving, recording, and coordinating teams annual/sick/other leave as appropriate and ensuring correct reporting procedures are followed by staff in line with agreed policies. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively and identify training needs where required. Completing appraisals and performance management of teams as required Managing the recruitment and retention of staff. Act as a role model to lead, monitor, motivate and inspire the teams. Data Quality Establish and undertake core actions to improve maintenance and governance of patient medical records Establish and undertake core actions to streamline and standardise SMS and practice templates Implement and maintain data quality policies, protocols, and user guides Monitor and improve data input accuracy and consistency Establish and maintain clear data governance protocols Process and Performance Improvement Review, refresh and make recommendations to improve existing Failsafe processes Review, refresh and make recommendations to improve existing registration and proxy access processes Identify innovative and/or digital solutions to further streamline administration processes Create, monitor and manage database to record administrative productivity day-to-day, and predict issues / shortfalls Other Duties The Administrations Operations Manager may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners will not be unreasonably refused.