1. Immediate start
2. Modern office space with a great culture.
About Our Client
The company is a well-established firm in the professional services industry. Known for its commitment to excellence, the company operates across multiple locations, delivering a range of services to a diverse client base.
Job Description
3. Lead and motivate a team of customer service professionals.
4. Oversee daily operations to ensure a high level of customer service.
5. Develop and implement strategies for improving team performance.
6. Handle escalated customer service issues.
7. Monitor and report on team performance metrics.
8. Conduct regular team meetings and training sessions.
9. Collaborate with other team leaders and management to align department strategies.
10. Contribute to the continuous improvement of customer service processes and procedures.
The Successful Applicant
A successful Team Leader should have:
11. Proven experience in a team leader role, preferably within a professional services environment.
12. Excellent leadership and team management skills.
13. Strong communication skills, both written and verbal.
14. A customer-focused approach and the ability to handle escalated customer issues.
15. Proficiency in using customer service software and tools.
What's on Offer
16. A competitive salary in the range of £28,000 - £30,000 per annum.
17. A permanent role in a reputable company in the professional services industry.
18. An inclusive and supportive company culture.
19. An opportunity to lead and inspire a team in delivering exceptional customer service.