Job Title: General Manager
Location: South west London
Salary: £45,000 - £50,000
A leading residential investment and management company is looking for an experienced Community Manager to oversee the mobilisation and ongoing operations of a brand-new co-living scheme. This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents.
Key Responsibilities
Mobilisation & Operational Management
* Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing.
* Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness.
* Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance.
* Appoint and manage third-party service providers, ensuring high-quality service delivery.
Resident Experience & Engagement
* Act as the face of the development, fostering a strong sense of community among residents.
* Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection.
* Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction.
* Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal.
Leasing & Occupancy Management
* Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy.
* Manage property listings, portals, and enquiries, ensuring a swift and professional response.
* Oversee the application and move-in process, ensuring compliance with all regulations and policies.
* Monitor lease renewals and retention strategies to optimise occupancy and revenue.
Financial & Compliance Management
* Develop and manage budgets, ensuring all operational costs are controlled effectively.
* Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed.
* Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained.
* Manage risk and regulatory compliance, particularly with fire safety and building regulations.
Team Leadership & Development
* Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support.
* Conduct regular performance reviews, training, and one-to-one meetings to support professional development.
* Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently.
* Assist with recruitment, onboarding, and training of new team members.
About You
The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include:
* A proactive and hands-on approach to management.
* Excellent communication and leadership skills.
* Strong problem-solving abilities with the ability to work under pressure.
* Experience in financial management, budgeting, and cost control.
* A passion for delivering outstanding resident experiences.
This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.
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