Digital Project Manager - Contact Centres - Pensions experience
My client is looking for a Digital Project Manager with experience of previously working for a Pensions company to work on a 3 month initial remote contract with some ad hoc travel. The role will be focused on the delivery of Contact Centre projects.
Key Skills
* Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS Dynamics product suite including:
* Telephony: Core capability for telephony configured for client specific deliveries
* Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
* WFM: Workforce management for contact centre
* Delivery of Internal web application/solution to provide:
* Account Management, Contact Management and Case Management for Pensions administrators
* Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
* Delivery of Member Mobile App:
* Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions
Please apply!
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Project Management
Industries
Pension Funds
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