Social network you want to login/join with:
Client:
Fusion Lifestyle
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
c0486aaa85b9
Job Views:
3
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
We are now hiring Customer Service Advisors.
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person, you’ll be engaging; always championing exemplary standards and service.
Responsibilities:
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor, you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What You Will Do:
As a Customer Service Advisor, you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results-driven role, where your natural ability to influence and persuade will shine through.
Some of the main tasks and responsibilities of this role will include (but are not limited to):
* Offering a consistent and outstanding level of customer service
* Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
* Achieving KPIs and sales targets set by RCRM and central support
* Ensuring the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
* Managing all customer sales and bookings correctly, assisting customers in their choices; whilst positively and proactively driving retention
* Assisting in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
* Managing complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
* Processing and preparing food and drink orders, assisting with service when required
* Presenting and selling food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards
* Filling and replenishing food and drink displays, ensuring all food and drink displays are presented, merchandised and priced in line with established standards
* Receiving, storing and rotating food and drink deliveries
* Conducting basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
Click on the link to apply.
This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company.
Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
#J-18808-Ljbffr