Working hours: 7.30am - 5.30 pm
Location: Wrotham
Are you a skilled engineer with a passion for providing top-notch customer service? This is an exciting opportunity for a Field Service Engineer to join a dynamic team and offer expert on-site support. Your primary focus will be on keeping equipment in optimal working condition through scheduled maintenance, repairs, and inspections, all while maintaining excellent customer relationships.
What's on Offer?
1. Salary: £31,000 - £37,000
2. Benefits: Insurance and pension plans
Key Responsibilities:
1. Technical Support: Investigate, diagnose, and resolve customer-reported technical problems with machinery on-site
2. Equipment Servicing: Service a wide range of equipment, both on-site and off-site
3. Independent Work: Ability to troubleshoot and solve problems with minimal supervision
4. Documentation: Complete job cards and paperwork promptly and accurately
5. Parts Management: Request and manage parts efficiently for repairs and maintenance
6. Customer Service: Develop and maintain positive relationships with both internal and external customers
7. Supervision: Supervise apprentices when required, ensuring high-quality work and safe practices
8. Compliance: Ensure repairs and inspections adhere to relevant company procedures and safety standards
9. Health & Safety: Take responsibility for the health and safety of yourself, colleagues, and customers in line with the Company Health and Safety Policy
10. Professionalism: Present a professional image at all times when interacting with customers and team members
11. Tool Safety: Ensure that your personal tools are safe and compliant with regulations
12. Flexibility: Remain flexible to various tasks and challenges that may arise during your role
Key Skills:
1. Aptitude: Strong understanding and skills in troubleshooting and repair
2. Equipment Servicing: Experience servicing a wide range of equipment
3. Problem Solving: Ability to investigate and diagnose technical issues
4. Heavy Lifting: Comfortable with lifting and handling heavy equipment as required
5. Lone Working: Ability to work independently and efficiently while maintaining high standards of work
6. Communication Skills: Excellent verbal, written, and critical thinking skills
7. Technical Skills: Proficient in MS Office and other necessary technical tools
8. Customer Awareness: Strong interpersonal and commercial awareness with a focus on customer satisfaction
9. Efficiency: Ability to work quickly and efficiently without supervision
How to Apply
If you're ready to bring your skills and experience to a role where you'll make an impact, we want to hear from you! Apply now by submitting your CV and cover letter outlining your experience and why you would be a great fit for the Field Service Engineer role. Alternatively, contact us directly for more information.
We look forward to welcoming a proactive, skilled Field Service Engineer to the team!
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