Who we are Practi is building the FinTech for UK Healthcare. At a time when the healthcare landscape in the UK is changing rapidly, we're building solutions for both healthcare professionals, and patients, that increase access to healthcare for everyone. 54% of patients who attend a private medical clinic for an assessment consultation, then decide not to move forward, and our research tells us this either due to patient anxiety and/or affordability of the treatment. Practi has built a platform that allows clinicians to give their patients a premium experience with educational treatment content to ease anxiety about moving forwards, with an embedded finance solution that allows patients to apply for finance to eliminate affordability as a barrier to receiving healthcare. Practi is a corporate venture, proudly part of the Simplyhealth group (a purpose-driven B Corp), which means we have all the financial stability and industry expertise or an established player, but with the agility and autonomy of a start-up. We're passionate about solving these issues for everyone, and whilst we've started in the Dental sector, we have big plans to expand across multiple healthcare verticals. We’ve got a world-class leadership team onboard, led by a successful serial entrepreneur, and we're actively building out the team as we begin to scale - come join us Who we're looking for We are looking for a detail-oriented and proactive Sales Operations Specialist to join our growing sales team. This role will play a critical part in optimising post-sale processes, ensuring a smooth and efficient client onboarding experience, and maintaining a clean and organised CRM. You will also analyse team KPIs, streamline workflows, and support data-driven decision-making across the sales team. We are seeking a personable and approachable individual who excels at building strong relationships and consistently demonstrates exceptional problem-solving skills. As part of this role, you will: Manage and improve the after-sales process, including chasing missing client documentation to expedite onboarding Maintain and optimise the CRM system to ensure data accuracy and consistency Analyse team performance metrics and provide actionable insights to enhance sales efficiency Be comfortable talking to clients on a daily basis via phone & video calls Develop and document standardised processes for the sales team and ensure their implementation Collaborate with cross-functional teams to align sales operations with business objectives Generate regular performance reports and dashboards for the sales leadership team Assist in implementing and managing sales tools to improve team productivity Identify opportunities to automate tasks and improve operational efficiency Requirements Proven experience in sales, sales operations, sales support, or a similar role Strong proficiency in CRM systems (HubSpot) and data analysis tools Excellent organisational skills with a keen eye for detail Strong analytical and problem-solving abilities Ability to work collaboratively across teams and departments Familiarity with sales and onboarding workflows is a plus Excellent communication skills, both written and verbal Benefits Exciting problems and a healthy, fun and productive working environment £30k - £35k Bonus Up to 10% in employer pension contribution 28 days holiday (excl. bank holidays - 36 total) A health cashplan 4x Life Assurance £600 Health & Wellbeing budget Quarterly Team Away Days Flexible Working Opportunities to grow with the business Working Pattern 3 days a week in the office (WorkingFrom Hoxton, 32 Blackfriars Road, Southwark, SE1 8DP) The importance we place on Equity, Diversity & Inclusion Building a company to serve clinicians and patients in healthcare means we need to maximise our diversity of thought, so we can bring the best solutions to bear on such important problems. We also know that diversity of thought is a product of diverse talent, which manifests itself in many ways. Gender, sexual orientation, ethnicity, neurodiversity and socio-economic background are all dimensions that we care about and we encourage applications from typically under-represented groups. 40% of our amazing colleagues are female and 42% are people of colour - whilst these only represent two aspects of diversity, we are consistently looking for new ways to find, attract and retain incredible colleagues. Our Values at Practi Courage : Choosing bravery over comfort, we stand firm in our values and tackle difficult tasks head-on. We lean into challenges, knowing that progress require resilience and bold action. Trust : We count on each other by fostering an environment of transparency, integrity, and accountability. With ownership of our actions, we create a foundation of reliability, allowing us to operate with autonomy while supporting each other when needed. ♀️ Ambition: Unapologetically bold, we push ourselves to achieve more, constantly striving for excellence. We drive progress with pace, always questioning the status quo and finding new ways to make a meaningful impact for both our team and our customers. Play: We believe in taking our work, but not ourselves, seriously. By bringing, levity, and joy to our day-to-day, we create a positive atmosphere where we can do our best work, celebrate successes, and build meaningful relationships with each other. ❤️ Humanity : Empathy, compassion, and inclusion are at the heart of how we operate. We bring our whole selves to work, creating a supportive and safe environment where everyone feels valued. By practicing active listening and kindness, we strengthen our team and our culture. Curiosity : We are committed to continuous learning, always seeking new knowledge and growth opportunities. With humility, we approach each day with a hunger to improve, knowing that small, consistent steps lead to transformative results over time.