Delaware North UK is hiring a casual Hospitality Manager at Wembley Stadium in London. As a Hospitality Manager, you will lead a team of waiters/bartenders and supervisors in delivering excellent service to all guests. This role is offered on a casual worker agreement basis with most events taking place at weekends and/or in the evening. While working at some of the coolest venues in the UK and the world, Delaware North team members come together to provide best-in-class experiences for our guests. This role is offered on a casual worker agreement basis with most events taking place on evenings or weekends. That means you’ll be able to earn extra cash when it fits your schedule. Apply today to learn more about our opportunities. Oversee daily shift responsibilities of waiters/bartenders and supervisors and ensure actions are up to company quality, sanitary, and legal standards. Assign tasks for service team members. Help train, develop, motivate, and monitor team members whilst keeping open communication for corrections needed. Maintain positive guest relations and high standards of service at all times. Have a comprehensive knowledge of all restaurant/bar organisation and menu information. Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards. Solve all guest concerns and complaints in a timely and professional manner. Assist with administrative tasks as needed, including ordering and inventory. Experience managing and leading large hospitality teams Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments GBP £18.40/Hourly Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests. From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best