About the role
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement, attention to detail, communication skills, and your passion for excellent service.
The role includes dealing with all customer queries and liaising especially with the transport department. You must be a skilled and natural customer service advocate with understanding of the importance in a food distribution environment. Your attention to detail and organisation skills will be excellent, backed up with strong IT and finance skills. This is a key role to the overall depot and the main link within all departments.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.
If this is you, we look forward to hearing from you.
The essentials
* 25 days holiday (plus bank holidays)
* A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
* Life cover that you can increase.
* Access to confidential support and counselling, when you need it.
* A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
* Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
* Get paid as you earn - access to up to 20% of your pay before payday.
* Opportunity to drive your earnings up through our incentive schemes.
#J-18808-Ljbffr