Stylist - Part Time 16 hours - Glasgow Silverburn, Glasgow
Client:
AllSaints
Location:
Glasgow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e0bafec89815
Job Description:
The role
As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.
You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
What will I be doing?
* Styling customers in our latest collections and providing them with an exceptional brand experience.
* Maintaining the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
* Handling stock replenishment, deliveries and digital orders while utilising our digital tools to support a positive customer journey.
* Responding to first line customer queries via our online customer service system.
* Making service decisions for our customers to resolve their issues while retaining their loyalty and trust.
* Greeting customers and tailoring your approach to support the purpose of their visit.
* Maintaining staff areas to the highest level of expectation.
* Working as one team with the same goal, supporting and observing peers, seeking feedback to support growth and development.
* Spending between 30 and 50 percent of your time on online customer service, either within the store or occasionally from home.
* Partnering with our specialist customer experience team leaders for coaching on service delivery.
What skills do I need?
* Friendly and attentive; you'll constantly interact with customers in store and online.
* Awareness and knowledge of our brand and values.
* Can-do attitude and enthusiasm for interacting with customers and colleagues.
* Good problem-solving techniques with pace and empathy.
* Tech-savvy for processing transactions and responding to customer queries.
* Awareness of brand campaigns and new product launches.
* Excellent attention to detail.
* A passion for fashion and being an ambassador for AllSaints.
What we stand for
The Customer is the Boss: We work as one proud team to get the best for our customers.
One Team: We are joined up and encourage others to share their ideas.
We Do What We Say We Will: We know our goals and work with clear outcomes in mind.
We Are Responsible: We are self-aware and understand the impact we have on others.
Benefits:
* A generous wardrobe allowance.
* Potential to earn more from our team commission scheme.
* Employee discount for you to spend with family and friends.
* Up to 36 days of annual leave based on service.
* Access to dental cash plan & free virtual GP appointments.
* Life assurance cover and enhanced family leave benefits.
* Dedicated mental health support.
* Access to discounted gym membership and corporate discounts.
#WeAreAllSaints
We aim to develop diverse teams and create an environment where everyone feels respected and valued. We are committed to providing equal opportunities in our employment and recruitment processes.
If you need any support during your application, please get in touch with us.
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit.
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