Purpose of role To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company. Key responsibility Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan). Roles and Responsibilities as a Care Coordinator Liaise with the registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays. Accept, allocate and process new referrals for care and support promptly. Process changes to customers care and support. Prepare staff rotas in advance and distribute to Customers and care staff Make sure there is sufficient cover to deliver care and support on time. Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance. Use IT systems to allocate care assistants to provide care to customers. Work with Bluebird Care supervisors to appropriately match care assistants to customers taking account of: Care assistant skills, experience and time to safely deliver the care plan The customer’s preferences and care needs Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers Changes in care packages Priorities when there are unexpected emergencies. Distribute staff rotas weekly. Take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations. Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon. Keep all information about customers and their families secure and confidential. Carry out general office duties. Prepare reports as required by the registered manager. Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding. Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary. Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times. This list is not exhaustive and additional duties may be required. Your Experience and Suitability for the Care Coordinator Role You must have: At least 2 years previous experience as a Care coordinator or similar role Good understanding of IT systems Full and valid UK driving licence Access to a car Right to work in the UK Excellent level of English Renumeration We can’t care for our customers if we don’t take care of our team so to make this possible, we offer: Up to £27,000pa 28 days holiday pro rata Full training induction and a 12-week mentor Ongoing training and support Flexible working Pension scheme Smartphone technology so you can do everything at the tap of a finger Free uniform But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow and every other day after that.