Our client is a market leading manufacturer within their respective field looking to appoint a Service Desk Engineer to work in a fast paced environment. You will be responsible for 1st and 2nd line IT support for circa 500 internal users providing both software and hardware support. Our client offer a comprehensive training program and are known for their staff retention. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Key Responsibilities • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. Service Desk Engineer / IT Support / 2nd Line Support / Manufacturing Experience • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. • 1st and 2nd line IT support experience • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). You will be working within a great team that genuinely care about your growth and development. Click apply now