Commercial Insurance Handler
Leicestershire
Salary: £35,000 - £38,000
This is an office-based role focused on managing existing commercial insurance business via telephone. You will handle renewals, manage client expectations, and provide a high level of customer service to retain existing clients and enhance the company's reputation.
Role Requirements
* A highly developed sense of integrity and commitment to customer satisfaction.
* A demonstrated passion for excellence in treating and caring for customers.
* The ability to communicate clearly and professionally, both verbally and in writing.
* The ability to handle difficult customers and complaints if necessary.
* A pleasant, patient, and friendly attitude.
* Strong decision-making and analytical abilities.
* Strong detail orientation and communication/listening skills.
* A willingness to work a flexible schedule and occasional overtime when needed.
* A strong work ethic and team player mentality.
Main Tasks and Responsibilities
* Obtain quotations using delegated authority arrangements or by referring to insurers, and communicate the most appropriate options in terms of price and cover to meet the applicant's needs.
* Contact clients to renew policies and prepare required renewal documentation in accordance with company guidelines.
* Enable the smooth operation and continued development of the renewal team.
* Ensure that the renewal team operates in line with the company's vision and priorities.
* Maximise the use of team resources.
* Ensure all business is dealt with promptly and efficiently, achieving income and conversion objectives.
* Deliver high-quality service appropriate to customer needs.
* Professionally handle incoming requests from customers, ensuring issues are resolved promptly and thoroughly.
* Gather customer information thoroughly and efficiently, access and fulfil customer needs, educate the customer to prevent unnecessary future contacts, and document interactions thoroughly within the system.
* Troubleshoot customer issues over the phone.
* Use automated information systems to analyse the customer's situation.
* Maintain a balance between company policy and customer benefit in decision-making.
* Handle issues in the best interest of both the customer and the company.
#J-18808-Ljbffr