Are you a motivated and results-driven individual with a passion for Customer Service? Do you thrive in a fast-paced and dynamic work environment? If so, my client has an exciting opportunity for you to join their team as an Internal Sales Representative in Stockton-on-Tees!
Responsibilities:
1. Respond promptly to customer enquiries and provide accurate, competitive quotes
2. Maintain up-to-date knowledge of products, pricing structures, and market trends to ensure competitive quoting
3. Proactively follow up on all quotations to gather feedback and address customer concerns
4. Track and chase projects to maintain a high conversion rate from quote to order
5. Build and maintain strong relationships with customers to encourage repeat business
6. Ensure accurate processing of orders in line with company policies and procedures
7. Coordinate with suppliers to ensure timely and efficient order fulfilment
8. Communicate order status and updates to customers, addressing any issues promptly
9. Maintain accurate records of customer interactions, quotations, and sales orders in the company’s CRM system
10. Generate sales reports and provide insights to the sales manager on pipeline performance and opportunities
11. Handle customer complaints or issues professionally, escalating when necessary for resolution
Qualifications:
12. Strong ability to understand and respond to customer needs
13. Excellent verbal and written communication, with the ability to explain technical information clearly
14. High accuracy in processing quotes, orders, and maintaining records
15. Ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines
16. Analytical mindset with a proactive approach to resolving issues
Benefits:
17. Competitive salary
18. Private Health Insurance
19. Pension Scheme
20. Professional development opportunities
21. Collaborative and supportive work environment
22. Opportunity for career growth within a growing organisation
23. Casual dress
24. Company events
25. Free parking
26. On-site parking