* Job Type: Temporary (potential for permanent)
* Working Hours: Monday – Friday, 9am-5pm
* Start Date: January 2025
We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role. The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.
Day to Day of the role:
* Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.
* Deliver supportive and tactful customer service, handling member complaints and enquiries with professionalism.
* Work towards achieving individual and team targets across various timeframes.
* Maintain accurate member details on the database and document all call outcomes.
* Suggest new practices or modifications to existing ones to enhance sales performance.
* Regularly report on retention figures to maintain accurate and current data.
Required Skills & Qualifications:
* Previous experience in sales, upselling, or a related field is desirable.
* High standard of accuracy and attention to detail.
* Proficient in customer service techniques and objection handling.
* Excellent communication and interpersonal skills.
* Team player with the ability to work collaboratively.
* Competent IT skills, especially in Microsoft Excel, and experience with large membership databases.
* Flexibility to work unsocial hours, including some weekends if required.
Interview slots are available w/c 9th December. Please apply today for immediate consideration.
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