Employer Lincolnshire Community Health Services NHS Trust
Employer type: NHS
Site: Fen House, North Hykeham
Town: Lincoln
Salary: £24,071 - £25,674 pa
Salary period: Yearly
Closing: 26/01/2025 23:59
Senior Administrator
Band 3
LCHS Way
We listen: we engage with everyone we work with, we are united, we are always positive.
We care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated.
We act: clear goals and right resources, freedom coupled with accountability, emphasis on simplicity.
We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better.
....Fit for now, fit for the future.
Job overview
ELECTRONIC ASSISTIVE TECHNOLOGY SERVICE (EATS)
The Lincolnshire Electronic Assistive Technology Service provides a specialist service for adults and children with complex physical and/or communication disabilities. Members of the multidisciplinary team carry out assessments, make recommendations and provide equipment and systems which aim to promote independence, participation and improve quality of life.
As one of the NHS England commissioned hub services for the provision of Specialised AAC, Lincolnshire Electronic Assistive Technology Service delivers AAC services across the East Midlands region according to the NHSE Service Specification.
The Service provides assessment, provision and maintenance of Environmental Controls equipment to Lincolnshire, Leicestershire and Northamptonshire residents.
To provide effective and efficient administrative support within the Electronic Assistive Technology Service (EATs), acting as the main point of contact for external professional staff, suppliers and members of the public.
The post holder will carry out a range of administrative duties including arranging patient visits, answering phone enquiries, maintaining patient records and related tasks, scanning, photocopying, etc. The post holder will maintain and promote effective working practices commensurate with the post.
This post will commence from April 2025.
Main duties of the job
1. Respond to telephone enquiries and visitors to the department, be able to deal with potentially difficult calls and if required know who to contact.
2. Oversee and book planned preventative maintenance visits.
3. Work within the confines of data protection and confidentiality at all times.
4. Work with different computer systems to ensure appointments are booked correctly and clinics are covered.
5. Provide and receive routine information to work colleagues and clients.
6. Exchange information with clients requiring tact and diplomacy.
7. Maintain personal development and take an active part in learning opportunities.
8. Maintain quality in own work and encourage others to do so while working as an effective and responsible senior team member.
9. Minimise own and others’ health, safety and security risks while following procedures to report incidents that may put health, safety and security at risk.
10. Support equality and value diversity.
11. Ensure meeting rooms are booked for team meetings.
12. Deal with any day-to-day problems that arise within the admin team such as staffing issues, technological issues ensuring effective resolution and continuity of services.
13. Maintain accurate patient details using both computer systems and written documentation.
Working for our organisation
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments.
Detailed job description and main responsibilities
Please review the attached job description and attached person specification for details of the position.
Person specification
* A level/NVQ Level 3 business administration or equivalent.
* Evidence of relevant CPD.
* Audio typing skills, RSA 2/3 Word Processing or typing qualification or equivalent.
* Experience of working in a busy administrative environment, delivery of a full range of administrative procedures.
* Management of records and information in an office environment.
* Previous experience of working in a customer focused environment.
* Previous experience of working towards targets/deadlines.
* Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary.
* Excellent communication skills – ability to liaise with staff and members of the public at all levels.
* Ability to establish and maintain working relationships at all levels internally and externally.
* Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook.
* Problem solving – ability to respond to problems and identify solutions.
* Ability to produce work of a high standard with a high degree of accuracy.
* Ability to work as a team, on own initiative and under pressure.
* Good organisational skills – able to manage busy workload, prioritise work and have a good attention to detail.
* Able to manage own workload and work autonomously.
* Ability to work with a high level of accuracy and attention to detail, with constant interruptions.
* Flexible and adaptable approach to hours and duties.
* Previous experience of working in the NHS.
Enjoy a better quality of life in one of the UK's most welcoming counties.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.
Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 6 month period.
We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.
Support and/or assistance with completing an application form is available from the Human Resources Team by calling 01522 572889.
We encourage and support vaccination update as this remains the best line of defence against COVID19.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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