JOB PURPOSE: The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people including medical staff, patients, and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the specialty.
JOB DIMENSIONS: The Assistant PSC will manage their defined areas within the specialty and will be responsible for prioritising work, developing staff, and reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.
They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection, and Confidentiality.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Please read the Person Specification for full details of knowledge and skills required.
Essential skills include:
1. A good standard of basic education
2. Ability to work on their own initiative and to stringent deadlines
3. Ability to manage a team of staff
4. A thorough understanding of the patient pathway
5. Able to work with staff with varying levels of authority
6. A knowledge of the rules governing eligibility for NHS treatment
THE LEEDS WAY VALUES: Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work.
Our five values are:
1. Patient-centered
2. Collaborative
3. Fair
4. Accountable
5. Empowered
All our actions and endeavours will be guided and evaluated through these values. Essential core values include: The post-holder is expected to be honest, fair, and consistent in their approach and to accept responsibility for their own achievements, acts, and omissions. Respect confidentiality in line with National, Trust, and local policies and guidelines. A positive and professional attitude. Committed to providing the highest quality of administrative support themselves and through management of their staff.
To promote, support, and work towards the delivery and achievement of the Trust's and department's objectives. Maintain and improve quality of service. A business-like appearance. Commitment to own personal & professional development as agreed with their line manager. Commitment to their team's personal & professional development.
CORE BEHAVIOURS AND SKILLS: Essential core behaviours and skills include: The post-holder will be expected to be diplomatic, self-motivated, and enthusiastic with a professional attitude. The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
To support and guide their team, including the development of an induction programme for new members of staff. To provide a high standard confidential, effective, and accurate administration service. Communicate sensitively and effectively with patients, relatives, colleagues, and all other healthcare professionals themselves and through management of their staff. Respect the working environment and be responsible for their own acts and omissions in relation to Health & Safety.
Responsible for appropriate use of equipment within the working environment. A willingness to undergo all training requirements necessary for the post.
CORE KNOWLEDGE AND UNDERSTANDING: Essential core knowledge and understanding to include: The post-holder to possess a good standard of written and spoken English. Basic computer literacy and willingness to further computer skills.
A thorough understanding of all policies and procedures governing the Trust's approach and delivery to Patient Administration. An understanding of team management and the policy and procedures governing the Trust's approach to managing staff.
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY:
1. Staff Supervision: Coordinate the day-to-day activities of a team of administrative staff including clerical officers, medical secretaries, and supervisors. Maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. Be actively involved in the recruitment process. Ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.
2. Service Management: Take a lead role in the management of elective lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies. Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues.
Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust, and the NHS.
Health and Safety/Risk Management: All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Infection Control: The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
Equality and Diversity: The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person, whether they are staff, patient, or visitor, should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion, etc.
Patient and Public Involvement: The Trust has a statutory duty to involve patients and the public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.
Training and Personal Development: The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
Respect for Patient Confidentiality: Individual patients have an entitlement to have their affairs dealt with confidentially. There are established rules and conventions applying to professional staff and you should, where appropriate, familiarise yourself with these. In any event, no member of staff should divulge information about the identity of the medical condition of any patient to anybody who does not have a clear entitlement and need to receive it. Staff need to be aware of the Data Protection Act.
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