Job Description
Company Description
London Victoria Group (Trading as London Capital Homes, LCH) is a certified member of various UK government regulatory agencies specializing in selling and letting high-end residential projects in London. We provide comprehensive services, including property letting, property management, and property resale. Our tailored promotional materials and extensive advertising channels ensure that landlords maximize benefits and tenants have peace of mind.
Job Summary
Our Customer Advisors are often the very first impression that our customers have of our brand. We are looking for a proactive, detail-oriented, and service-minded individual to join our team. The ideal candidate will have experience in the real estate rental industry, excellent communication skills, and the ability to handle compliance checks and documentation processes accurately.
This role requires someone who can work independently, respond to customer enquiries in a timely manner (especially via WeChat), and manage end-to-end client records and compliance requirements.
Responsibilities Customer Service & Relationship Management
1. Handle daily customer enquiries through phone, email, WeChat, and in-person
2. Respond to WeChat messages and follow up on client requests
3. Maintain positive relationships with landlords, tenants, buyers, and sellers
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