Please note that this role is 100% office based. Please apply if you are local to the postcode of PO13
Permanent Role - £30,000 - £35,000 per annum.
Overall Objectives:
Within this role, the IT Application Support Engineer ensures the smooth operation of business-critical systems that drive the logistics and supply chain services. This role focuses on maintaining and optimising applications to support warehousing, transportation, and inventory management. The ideal candidate is a problem-solver with a solid understanding of IT systems in the logistics sector, ready to collaborate with cross-functional teams to enhance operational efficiency.
Key Responsibilities:
Application Support and Troubleshooting
1. Serve as the first point of contact for application-related issues within core systems, including warehouse management systems (WMS), transportation management systems (TMS), and inventory platforms.
2. Diagnose and resolve technical issues to minimize downtime in logistics operations.
3. Analyse system logs, investigate root causes, and implement solutions.
4. System Maintenance and Upgrades
5. Manage system configurations, patching, and upgrades to ensure applications remain secure and efficient.
6. Conduct performance tuning and implement enhancements for applications used in logistics workflows.
7. User Support and Training
8. Provide hands-on support to operational teams...