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Client Service Manager - Commercial, Peterborough
We're Hiring!
Are you a strong leader that can drive our team of Client Service Advisors to success? Are you looking for a challenging and exciting role with a global, leading Insurance Broker? Aon's Peterborough Advisory team may have the opportunity you are looking for!
Aon's UK Retail business is currently recruiting a Client Service Manager to join our team based in our Peterborough Office. This role is a hybrid role - with the flexibility to divide your time between the office and home-based working.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Responsible for:
Leading a team of Client Service Advisers and/or Client Service Specialists and effectively handling service levels expected by clients in Advisory. To work with Client Service Advisors / Specialists and Business Service Support to ensure the highest level of service to each assigned Client.
Key Accountabilities:
Client Service Delivery
* Ensuring the delivery of a coordinated and high-quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
* Liaise effectively with Client Managers and the HOO to ensure client needs are met and concerns raised and addressed/remedied.
* Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained and compliance with regulatory requirements and business procedures.
* Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with Aon UK Limited policies, including participation in the management of risks that may adversely affect the business, interests, or reputation of any Group Company.
* Assist in driving change in their location, allocating resources where necessary.
* Liaising with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained.
* Ensuring that file reviews are carried out in accordance with sign-off and ongoing supervision of staff and leading improvement.
* Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
People Management
* Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring completed objectives with supporting personal development plans in place.
Comply with regulatory and other standards as directed by line management.
* Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar and Aon business procedures.
* Take ownership of problems and their resolution, seeking assistance where necessary.
Identify improvements in Client risk & insurance programme design.
* Identify potential improvements in programme design for Clients and make recommendations to Head Client Service Manager.
* Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.
* Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.
Skills and experience that will lead to success
* ACII or equivalent is preferred but not essential.
* Insurance experience is a must, ideally gained at an insurance broker.
* Proven experience in managing high performing teams.
* Experience as a mentor to advise and help develop less experienced colleagues is an advantage.
* Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
* Organised, with the ability to prioritise work, delivering accurately and on time.
* Embrace change and react positively.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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