Student Conduct and Complaints
Location: Canterbury
Salary: £30,487 to £33,966 per annum
Grade: Grade 6
Post Type: Full Time
Contract Type: Permanent
Release Date: Tuesday 28 January 2025
Closing Date: 23.59 hours GMT on Tuesday 11 February 2025 (unless otherwise stated)
Reference: OTR-212-25
The University of Kent is looking for an Appeals, Conduct and Complaints Officer who will be able to conduct formal investigations into appeals, allegations of student misconduct, and student complaints regarding the University. If this is your skill set, then we would welcome your application.
The post holder will be responsible for meeting with students, gathering accounts and evidence from the relevant parties, and preparing formal investigation reports in accordance with relevant policies. The post holder’s specialist knowledge and skills will ensure that investigations are conducted in a sensitive, professional, and proportionate manner.
This is an increasingly complex area of work, and the post holder must be able to prioritise competing deadlines and requirements to ensure the Student Conduct and Complaints Office is compliant with relevant legislation and regulatory requirements in order to manage the risks associated with this area of work, and that external frameworks of good practice are embedded into the University's procedures.
As an Appeals, Conduct and Complaints Officer you can expect to be involved in:
* Responsible for undertaking investigations into student cases, particularly those under consideration for student appeals, complaints, and student misconduct, including serious sexual misconduct and harassment. This process will include evaluating the case, setting out an investigation plan, communicating with and interviewing relevant parties, gathering other evidence, reaching findings of fact, and producing investigation reports, as well as presenting the report to an Appeals, Conduct and Complaints Adviser or the Head of Appeals, Conduct and Complaints.
* Escalating cases for input/support where severity/risk indicates that more senior intervention or oversight is required, or where measures are needed to protect an individual during an investigation, or as a result of findings.
* Providing expert advice to staff supporting students through the investigatory processes of the formal student procedure, including guidance and training for other role holders investigating cases.
* Assisting with the development and provision of training to role holders who handle cases, sit on panels, or support students.
What will you bring to the role?
* A levels or equivalent
* Experience of working in a higher or further education institution or equivalent, with contact with students and an understanding of student misconduct and complaints
* Excellent IT skills, particularly in Microsoft Office applications
* Experience of working effectively as part of a team
* Excellent administration skills, with a high level of accuracy and attention to detail, and the ability to prioritise a wide-ranging workload with competing priorities
What we can offer in return:
As a member of our team, you can expect a friendly, open, and collaborative working environment and support for your development and wellbeing. You'll enjoy a range of great staff benefits including:
* Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
* 43 days' leave per year (personal leave, bank holidays, and additional days allocated for the Christmas period, pro rata for part-time staff)
* Excellent pension scheme with generous employer contributions
* Corporate employee-funded healthcare plan, in partnership with Benenden Health
For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent.
We are ambitious for our people, our communities, and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number OTR-212-25.
Further details:
Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and promotes equality at all levels.
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