Job Ref: THW7856
Branch: North Lakes Hotel Spa
Location: North Lakes Hotel Spa, Penrith
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 5.30am-2pm, 1.30pm-10pm, 6.30am-2.30pm, 12.30pm-8.30pm
Hours per week: 40
Posted date: 06/02/2025
Closing date: 22/03/2025
An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.
We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.
Your day to day;
1. Greeting everyone of our guests with a welcoming smile
2. Providing the highest level of hospitality
3. Upselling of treatments, products and other facilities
4. Informing the guests of the spa’s facilities, offering advice and assistance when necessary
5. Ensuring spa procedures are followed
Who are we looking for?
As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.
You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
1. A competitive salary, negotiable dependent on experience
2. Wagestream - the ability to access up to 40% of your wages as you earn them each week
3. 28 days annual leave (rising to 33 days after 5 years)
4. Health cash plan
5. Generous employee discounts
6. Employee Assistance Programme
7. Enhanced maternity and paternity pay
8. Apprenticeships available
9. Life assurance
10. Bespoke training programmes accessible to all
11. An engaging supportive work environment
The four star North Lakes Hotel Spa is located on the edge of the Lake District National Park, offering a great location for work and downtime. The hotel boasts an award winning spa, AA rosette grill restaurant, comfy bedrooms and business facilities. With the space to host weddings and events, no two days are the same. Owned by Daniel Thwaites and easily commutable from anywhere around the eastern Lakes or western Yorkshire Dales, North Lakes Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, surrounded by some of the most breathtaking scenery England has to offer.
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