Job Purpose
This role will manage a portfolio of Control Centres to provide services to our Asset Management and O&M businesses, as well as directly to external customers. The individual will need to ensure the Control Centre service is robust, high quality, responsive, cost efficient, and scalable. The individual will also need to lead on the creation of a new Control Centre facility in Albacete. Organisational Context The role reports to the Global Director of Operational Support & Innovation within the global Services business. The individual will work closely with P&L technology leaders, regional leads and support functions. Key Accountabilities
1. Create and implement a strategy to steer and prioritise the evolution of the Control Centre services through a process of Continuous Improvement as well as identifying and enacting step-changes in service delivery
2. Ensure the portfolio of Control Centres is well suited to meet the needs of the business, develop the range of services provided, rationalise the location of Control Centres to ensure we’re delivering services at the right price
3. Expand the existing Control Centre facility in Albacete, overseeing the build out of the physical space, the establishment of more robust communications networks, the hiring of a larger team, and the creation of a set of safe working procedures, to provide services to assets within Spain as well as in other markets
4. Understand what excellence looks like in the eyes of our customers as well as our internal Asset Management and O&M teams, set common metrics and targets to measure excellence, and drive the team to meet targets
5. Build and manage a globally distributed team to deliver Control Centre services with a consistent culture of quality and excellence
6. Put in place an effective system of governance to ensure quality and consistency in service delivery while managing risks
7. Understand the regulatory drivers affecting the delivery of Control Centre services.
8. Set and manage the budget to deliver a cost-effective service
9. Drive standardisation and integration between facilities
10. Develop and manage a clear service offering, pricing, pitch book, and other materials to communicate with stakeholders, and work with Business Development to respond to tenders
11. Raise the profile of Control Centre services internally and externally in liaison with Marketing, Comms, and Business Development teams
12. Prepare regular reports for the OS&I and Services management team, including a set of relevant KPIs
13. Ensure compliance with RES procedures and safe systems of work as well as grid network system operators’ regulations and requirements
Knowledge & Skills
14. Displays high operational and commercial understanding and change management
15. Excellent written and verbal communication skills that are delivered appropriately to different audiences
16. Commercial & operational understanding in renewable energy
17. Business & financial management
18. English and Spanish speaker
19. Demonstrable competency in setting up teams with successful operational results
20. Able to inspire, lead and motivate high performing multi-disciplinary global teams
21. Strategic acumen and strong results and execution orientation
22. Able to drive change through an organisation
23. Collaborative approach
24. Able to balance need for speed with desire to take holistic approach and bring people on board
25. Agile in a rapidly changing market and comfortable taking calculated risks
26. Engenders alignment, sets and communicates clear priorities and meet deadlines
Experience
27. Experience of working in a Control Centre
28. Experience of continuous improvement and process development
29. Experience in managing a team working in shift patterns
30. Experience of working across borders and cultures
31. Experienced in leading organisational change, motivating and inspiring staff
32. Experience of working in the renewable energy sector
Qualifications
33. Qualifications in engineering or related fields would be an advantage