Job Description
Duties
* To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
* Ensure all diary events, flags and specials are actioned.
* Check and pass on all guest mail, messages and parcels promptly.
* To liaise closely with Housekeeping on information relating to rooms and lost property.
* To be fully aware of daily worksheet and ensure this form is used.
* To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
* Ensure all account postings are accurate and necessary paperwork produced.
* Ensure an accurate cashiering balance is performed at the completion of shifts.
* Ensure security procedures are maintained according to policy.
* Complete Express Check out envelopes.
* Ensure security boxes are maintained and run within security procedures.
* Report any safety hazards in the area.
* All complaints to be handled promptly and efficiently.
* Attend and participate in meetings and training sessions provided.
* Ensure the correct welcome is given to all guests.
* Complete all audit tasks as specified by the Night Auditors checklist.
* Ensure all cash and credit is handled with related paperwork.
* To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
* Ensure necessary handover of information is passed on to the oncoming shift.
* Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
* Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
* Perform any other duties within the employee’s range of competence as required by management.
Qualifications
Previous hospitality or customer service experience required.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 02/04/2025 by TN United Kingdom
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