Position: System Support Specialist (Maternity Cover) Start Date: ASAP | Duration: Min 12 Months Salary: Up to £35,000 DOE Hours: 40 /weekMON-FRI08:30-17:00 Location: Williams Trade Supplies Ltd, Fareham, PO16 8XB Williams Trade Supplies Ltd, ranked among the Top 100 Best Companies to Work For for five years running, is looking for a System Support Specialist to join our Systems Support Team on a maternity cover basis. This role provides first-line support for our K8 ERP system and website application, ensuring smooth system operations. Your Responsibilities: Provide first-line support and troubleshooting for the K8 ERP system and website. Assist users with commercial processes (Product Management, Buying Terms, SPAs). Collaborate across departments to improve system usage and resolve issues. Conduct system testing after upgrades, enhancements, or bug fixes. Diagnose system errors, offer solutions, and provide user training. Develop and maintain user guides and documentation. Support and manage our customer-facing website. What Were Looking For: Experience with K8 ERP systems and commercial processes. Strong problem-solving skills and a proactive approach. Excellent communication skills (phone, email, help desk). Ability to create clear documentation and user guides. Highly organised, analytical, and detail oriented. Proficient in MS Office, particularly Excel and Word. Skilled in troubleshooting, user training, and system testing. Perks & Benefits: 28 days annual leave plus Bank Holidays (increases with service) Training & development tailored to you Gym discounts & shopping perks Private medical insurance for your family Cycle-to-work & car leasing schemes Company pension, life assurance & staff discounts Ready to join us? Apply now ADZN1_UKTJ