Social network you want to login/join with:
Technical Accounts Administrator, Sheffield
Client:
Homeprotect
Location:
Sheffield, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4b1cbbee583e
Job Views:
7
Posted:
13.02.2025
Expiry Date:
30.03.2025
Job Description:
Hybrid role with two days per week in our Sheffield office.
ABOUT HOMEPROTECT
We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry. We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.
Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind.
WHAT IT’S LIKE TO WORK HERE
Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.
Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working.
Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years.
KEY RESPONSIBILITIES
* Working alongside the Technical Support Manager you will maintain ownership of high risk credit control procedures, including but not limited to; exception tasks, BACS receipts, Daily BACS and aged debt.
* Creation of exception reporting highlighting any discrepancies with the policy administration system.
* Provide oversight of Customer Accounts related tasks ensuring these are completed to a high standard and in line with our regulatory responsibilities.
* Be a point of reference for complex accounts queries and escalations from the Customer Service teams.
* Be the Customer Service area subject matter expert on the Premium Finance product and Policy Administration System.
* Participating in testing new system changes as and when required.
Requirements
* Previous experience of working with a Premium Finance solution.
* Client partner relationship support, specifically working with suppliers in a technical resolution capacity.
* Experience of completing control testing to ensure regulatory responsibilities.
* Clinical attention to detail.
* Clear professional written and verbal communication skills.
* Ability to effectively manage time, prioritise workloads and accommodate the demands of a busy and ever-changing business.
* Strong numeracy, literacy, and IT skills.
* Keen interest in finance / credit control.
We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:
* Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities.
* Discount of 50% when you choose to take out a policy with us.
* An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
* Home working starter kit and money to spend on additional equipment you may need.
* Charitable giving scheme, so you can donate to our partner charity, or one of your choice.
* The opportunity to work alongside brilliant people.
On top of that, we also offer all the standard stuff, like:
* 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
* Private medical cover.
* Financial Advice with Octopus Money.
* Life insurance.
* Annual discretionary bonus scheme.
* Pension contribution.
* Free fruit and really good coffee for the days you come into the office.
* Local and national retail discounts.
Have we captured your imagination? If so, we’d love to hear from you!
Please note that this role falls under the FCA’s Certification Regime, this requires enhanced recruitment criteria to ensure you meet the FIT and Proper Test set out by the regulator.
UNIQUE AS STANDARD
We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK.
#J-18808-Ljbffr