Be the Divisional Lead for complaints and patient experience. To ensure patients and users of the services are given the opportunity to feedback on their experiences and to be involved in service development and redesign. Lead, inspire and develop the nursing workforce within the Division to deliver high quality, patient centred nursing care that meets the needs of the patient using highly specialist knowledge. Ensure the Division has a comprehensive, progressive and sufficiently robust systems of internal control in place to implement and monitor the Patient First Strategy, so as to ensure the Trust consistently delivers on its vision of Exceptional healthcare, personally delivered, are established and working effectively from ward to Board. Provide strategic nursing leadership in order to consistently develop high quality, safe and cost effective nursing services for patients, the post holder is responsible for clinical risk and quality governance within the division and provides professional leadership to all staff within the division including developing the clinical leadership capability. Be responsible to the Chief Operating Officer and professionally accountable to the Chief Nursing Officer. Support the Chief Nursing Officer with the delivery of a wider corporate nursing and quality agenda including (but not limited too) patient safety, patient experience, improved outcomes and the delivery of the Trusts Patient First Strategy for Nursing, Midwifery and Allied Health Professionals (AHP) which will strengthen the nursing voice and secure the workforce of the future.