Job Description Salary: Up to £40,000 DOE Plus a company car and uncapped commision Location: Scotland - Various Locations available Working Hours: Monday to Friday 9:00 AM - 17:30 PM To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM. 1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers It is your responsibility to ensure you see your customer every 3 months for account reviews It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio. To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided. By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need. It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting. All quotes must be completed through the new Daisy Central system, or on the templates provided by the business To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs. All quotes to customers must be provided within 48 hours of meeting SAT. Work closely with support and specialists teams to provide high level of service and recommendations for your customer base. 2. Managing your existing base – customer service responsibilities It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC. Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations. If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet. Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.