We are currently looking for an Ecommerce Assistant for L'Artisan Parfumeur. In this role, you will support the smooth running of our growing eCommerce business, working cross-functionally to assist with website merchandising, on-site projects, and digital media & CRM campaigns to provide an outstanding user experience. You will work alongside the Ecommerce teams for Penhaligon's (and more brands to come!), sitting in the broader Global Digital & Consumer Marketing team of +35 people.
L'Artisan Parfumeur is part of Puig, a family-owned fashion and beauty business based in Barcelona.
Trade Responsibilities:
* Work cross-functionally to ensure the website is updated in line with the Digital & Marketing Plan.
* Working closely with the Ecommerce Executive and Performance Marketing team, ensure trading plan is properly executed, coordinating assets, messages, and linking strategy.
* Support in the definition of the trading plan to reach targets with innovative ideas.
* Identify opportunities to improve website performance and conversion rate to drive sales.
* Together with the Ecommerce Executive, lead the weekly trading meeting with Customer Service, Demand Planning, and Logistics, aligning everyone on upcoming campaigns.
Web Responsibilities:
* Add new products to the site, upload the product images in DAM, and set up the SKUs in Hybris. Add product copy and product attributes in Hybris.
* Set up promotions in Hybris for the different channels and markets and track their performance.
* Set up public sales and ad hoc campaigns in Hybris (Father’s Day, Valentine’s Day, etc.) and track their performance.
* Ensure the successful delivery of the website development roadmap, making onsite changes in the CMS and testing new website features working hand in hand with tech teams.
* Work closely with tech teams to ensure the smooth running of the site.
* Monitor the site performance and flag to tech if something’s not working on site or the CMS.
* Support customer service with ad hoc requests, cleaning orders in Hybris, and day-to-day site maintenance requests.
* Oversee content updates in CMS (homepage, landing pages, etc.) and work on merchandising calendar according to trade plan.
* Constantly go through the sites (UK and US) to make sure homepage, product pages, and landing pages are merchandised properly and meet the brand standards.
* Merchandise website product pages and categories to drive eCommerce sales performance, monitoring out of stocks items. Together with the Ecommerce Executive, monitor tactical inputs regarding site contents and visual merchandising.
* Lead a weekly merchandising meeting with the rest of the Ecommerce team and be the owner of changes on site, new inputs, and performance tracking.
* Be the point of contact with the brand team, briefing and ensuring content assets are delivered on time and track their performance on Content Square.
* Understanding, reviewing, and actioning points from Customer Service.
Desired Skills and Experience:
* Collaborative, passionate, and hands-on team player.
* A dynamic self-starter, highly commercial and results-driven with the ability to hit the ground running.
* Experience with Excel and PowerPoint is desirable.
* Experience with Hybris is desirable.
* Excellent task and time management skills with a sharp eye for detail.
* Ability to manage different stakeholders and work in a fast-paced environment.
* A curiosity for Digital, eCommerce, and the tech world.
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