The post holder will work throughout the Health Records Department, which includes the Library, Clinic Prep, Admissions, Booking, and Waiting List. Induction training will be provided in all Health Records Departments, followed by specific training in each area where appropriate.
Location: Shrewsbury
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: ASAP
Pay Rates: £12.82 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 8hr shifts between 8am - 6pm
Sector: Healthcare
Based: Office / Hospital
MAIN DUTIES AND RESPONSIBILITIES:
1. Provide Admission and/or Reception duties in various clinical areas.
2. Use the Trust's Patient Administration System (PAS) SEMA within all areas of Health Records and Patient Access, requiring extensive use of a VDU and daily keyboard skills.
3. Responsible for providing a comprehensive day-to-day health library service for case notes including x-rays.
4. Operate and maintain an efficient and effective planning service for inpatient and outpatient appointment booking, according to clinical priority, local and national guidelines.
5. Develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GPs, and all other internal and external contacts.
6. Meet performance standards specific to the area of work.
7. Develop and maintain knowledge and expertise of all Health Records and Patient Access areas to provide a comprehensive service to all patients.
8. Ensure confidentiality guidelines are strictly adhered to when handling patient information and discussing patient needs.
9. Develop and maintain skills to deal with conflict while remaining calm and professional at all times.
10. Participate as a member of the Health Records and Patient Access team, sharing duties and responsibilities, including covering during staff absences.
11. Work within well-defined boundaries, using initiative to make planning decisions as required, with access to supervisors at all times.
#J-18808-Ljbffr