LSEG is a leading global financial markets infrastructure and data provider. We play a vital social and economic role in the world’s financial system.
With our open approach, trusted expertise and global scale, we enable the sustainable growth and stability of our customers and their communities. We are leaders in data and analytics; capital formation and trade execution; and clearing and risk management.
Position Title:
Credit Controller for Spain/Portugal, based in Exeter (UK)
It is offered on local terms and conditions. Location: Exeter, UK
We offer a challenging job in a fast-growing environment that is driven by continuous developments and improvements, in which you can play an important role.
JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES
* Operate all established collection procedures using initiative, imagination, and flexibility to achieve targeted expectations/results while promoting customer goodwill.
* Make contact with customers regarding all unpaid items, following up communications frequently executing global LSEG collection guidelines.
* Anticipate developments and identify accounts that require special attention and act decisively to resolve difficulties, disputes, and consulting management where appropriate.
* Develop and maintain harmonious and effective working relationships with all customers, departmental order management, Finance and Segment Sales colleagues in EMEA and Bangalore.
* Obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently, and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management.
* Promote and develop the involvement of the credit control department in segment sales and marketing activities.
* Assist with the design and production of SOX reports and revenue provision reports for management. Assist with special projects as and when required.
* Drive continuous improvements in terms of DSO, resolving incomplete cash/unapplied receipts, and reducing aged debts.
* Support the roll out of new platforms for the Southern Europe countries where necessary.
PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION
Essential
* Excellent Spanish verbal and written skills.
* Excellent English verbal and written skills.
* Excellent customer services experience.
Desirable:
* All round solid international Credit Management experience.
* Ability to speak Portuguese would be preferable.
* Strong detail handling skills and Excel skills.
* Ability to understand customer and revenue impact with credit control related activities.
* Knows when to escalate appropriately when involved in a process chain.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
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