Immediate Requirement: 2nd Line IT Support Engineer (3-Month Contract) c. 250 a day Inside IR35 Are you a skilled 2nd Line IT Support Engineer looking to make an impact in a dynamic professional services environment ? Join a newly created IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting. The Role: Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to Microsoft 365, Azure, Active Directory, and Windows OS. Ensure Seamless Operations: Proactively identify and resolve technical issues to minimize downtime and enhance user experiences. Leverage Modern Tech: Support and manage environments using Intune, Autopilot, Teams, and other Microsoft Modern Workplace tools. Customer Excellence: Communicate effectively with end-users, including VIPs, avoiding jargon and delivering exceptional service. Coach and Share Knowledge: Support junior team members by sharing expertise and best practices. What You'll Bring: Experience: 2 years in a similar 2nd Line IT support role. Technical Skills: Expertise in Microsoft Modern Workplace, networking principles, PC support, firewalls, routers, and VoIP telephony. Customer Focus: Exceptional communication and relationship-building skills. Certifications: Microsoft 365 or ITIL Foundation certifications (preferred). A full UK driving licence is required. ADZN1_UKTJ