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Head of Science and Co-founder at hawqscore // Operations Director at STONE London
Location: South Kensington Stone Fitness Studios - predominantly based in South Kensington
Overview:
We are seeking an enthusiastic and detail-oriented Studio Receptionist to join the Stone Fitness team. The ideal candidate will be the first point of contact for clients, ensuring a seamless experience at our Kensington and Bank studios. You’ll manage daily operations, assist clients with bookings and requests, and support marketing campaigns to drive our growth. A passion for fitness and prior experience in a fitness studio environment are essential.
Responsibilities:
1. Front Desk Management.
2. Greet clients warmly and professionally upon arrival.
3. Manage bookings, cancellations, and rescheduling using the MindBody platform.
4. Handle client inquiries via phone, email, and in person promptly and professionally.
Studio Operations:
1. Ensure the studios are clean, organized, and fully stocked with necessary supplies.
2. Oversee daily opening and closing procedures.
3. Maintain a positive and welcoming studio environment.
Client Relations:
1. Build rapport with clients to enhance their experience and satisfaction.
2. Manage membership inquiries and provide solutions for client concerns.
3. Handle payments and memberships with accuracy.
Marketing Support:
1. Assist in implementing and executing studio marketing campaigns.
2. Create content for social media, newsletters, and promotions.
3. Coordinate studio events and campaigns to foster community engagement.
4. Support the studio managers, trainers, and Pilates instructors as needed.
5. Act as a liaison between clients and the team to streamline communication.
Requirements:
1. Previous experience in a fitness studio environment or similar customer-facing role.
2. Familiarity with the MindBody platform (preferred).
3. Strong organisational and multitasking skills.
4. Excellent communication and interpersonal abilities.
5. Passion for fitness, wellness, and creating exceptional client experiences.
6. Ability to work flexible hours, including evenings and weekends, as needed.
What We Offer:
1. Competitive salary based on experience.
2. Complimentary access to Stone Fitness classes.
3. Opportunities for personal and professional growth in a dynamic environment.
4. Be part of a supportive and passionate team that thrives on results and community.
Seniority Level
Entry level
Employment Type
Full-time
Industries
Wellness and Fitness Services
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