Job summary A receptionist serves as the first point of contact for patients at the Surgery, providing a crucial role in ensuring smooth and efficient operations. Main duties of the job As a receptionist you will receive, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way. We therefore need someone with excellent interpersonal skills, keyboard and IT skills, knowledge of EMIS Web clinical system is desirable but no essential. Previous experience as a Medical Receptionist is preferred, although full training will be provided. An understanding of the importance of confidentiality in the workplace and an ability to follow data protection policies and guidelines is essential. The successful applicant will benefit from working in a pleasant, friendly environment, to include NHS Pension. About us RVHP Is a friendly team driven practice. We value reliability, responsibility, good communication and the ability to adapt to changing situations. Date posted 08 January 2025 Pay scheme Other Salary £17,846 a year Contract Permanent Working pattern Part-time, Flexible working Reference number A3972-25-0000 Job locations The Kings Norton Surgery 66 Redditch Road Kings Norton Birmingham B38 8QS Keynell Covert Surgery 33 Keynell Covert Birmingham B30 3QT 1536 Pershore Road Stirchley Birmingham B30 2NW Job description Job responsibilities Greeting patients warmly upon arrival, either in person or over the phone, to create a positive first impression. Answering enquires - Providing information about services, directing enquiries to appropriate personnel. Co-ordinating communication - Acting as a liaison between patients, medical staff and other departments, ensuring effective communication. Managing correspondence and performing other clerical tasks as needed. Ensuring compliance with GDPR and maintaining the confidentiality of patient information. Job description Job responsibilities Greeting patients warmly upon arrival, either in person or over the phone, to create a positive first impression. Answering enquires - Providing information about services, directing enquiries to appropriate personnel. Co-ordinating communication - Acting as a liaison between patients, medical staff and other departments, ensuring effective communication. Managing correspondence and performing other clerical tasks as needed. Ensuring compliance with GDPR and maintaining the confidentiality of patient information. Person Specification Experience Desirable Experience of working in a GP practice. Experience of EMIS system Person Specification Experience Desirable Experience of working in a GP practice. Experience of EMIS system UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Kings Norton Surgery Address The Kings Norton Surgery 66 Redditch Road Kings Norton Birmingham B38 8QS Employer's website https://www.kingsnortonsurgery.nhs.uk/ (Opens in a new tab)