Job summary The North East Ambulance Service (NHS) Trust would like to invite applications for an exciting opportunity based within the EPRR Department. Reporting to the EPRR Officer and working within the administrative support team, the EPRR Support Officer will be responsible predominantly for providing administrative support to the department's Business Continuity function. The Support Officer team also provide support to training and exercising and HART (Hazardous Area Response Team) and so there will be opportunity to provide resilience to these workstreams in times of high demand or team absence. In the ever developing world of resilience, there will be opportunities to provide administrative support to ad-hoc projects and workstreams across the wider EPRR department. For an informal discussion regarding the vacancy please contact Zoe Wilkinson, EPRR Officer on 07483972253 or zoe.armstrongneas.nhs.uk. Main duties of the job Within this role, the successful candidate will provide administration support and assistance to the EPRR Department. This will include supporting the Business Continuity Manager with tasks including data collection and analysis, monitoring business continuity incidents and monitoring compliance of Business Continuity Management arrangements in line with ISO22301. The role will also include supporting winter planning and preparedness workstreams. It is essential that candidates have significant relevant experience of providing an effective administration support service and can demonstrate high levels of attention to detail. The successful candidate must be computer literate, with an excellent working knowledge of Microsoft Office software and be able to adapt quickly to new software packages and current Business Continuity Management Systems. Organisation and co-ordination skills are key to this role as you will be required to manage a number of tasks and processes which are key within NEAS governance arrangements, conducting prioritisation of activities on a regular basis. About us We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles. Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital. We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey. We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks. Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all". We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System. Date posted 25 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per anum Contract Permanent Working pattern Full-time Reference number 340-EPRRSO-10-24 Job locations Russell House Mill Lane Hebburn NE31 2JZ Job description Job responsibilities Please refer to the attached Job description for a full list of responsibilities and duties for this role. Job description Job responsibilities Please refer to the attached Job description for a full list of responsibilities and duties for this role. Person Specification Education, Qualifications and Training Essential Minimum of 5 GCSE at grade 'C' including; English Language and Mathematics, (equivalents will be considered). Evidence of Continued Professional Development (CPD). NVQ Level 3 or equivalent in Business Administration/Customer Service, (equivalents will be considered). Desirable Public Health England Major Incident Loggist course or equivalent. Department of Health & Social Care (DoHSC) Security Clearance to Secret / Classified. Key Skills, Knowledge and Aptitude Essential Significant relevant recent experience of providing a range of effective routine and non-routine administrative support services. Excellent time management skills and significant knowledge and experience to be able to prioritise workloads and work to tight deadlines and meet defined and agreed objectives. Excellent working knowledge of using Microsoft Outlook, Excel, Word & PowerPoint software packages or similar systems. Desirable Knowledge of working within the emergency services/ armed forces or experience of dealing with such agencies as stakeholders. Working knowledge of Government Protective Marking Scheme and handling material of a sensitive nature. Significant previous experience of providing and effective administrative support service to managers at a senior level. Experience Essential Proven record of maintaining confidentiality and working with sensitive data. Previous experience of creating reports and using various I.T. software packages. Experience at communicating with external organisations. Experience of responding to situations which may be tense/emotive. Proven ability of working under varying degrees of pressure. Desirable Experience and understanding of SORT (MTA / CBRN) capability. Experience in delivering administrative support for Event Management. Experience in delivering administrative support to a Senior Manager level. Experience of providing administrative support during significant events or pressured situations. Key Skills, Knowledge and Aptitude Essential Excellent time management skills and significant knowledge and experience to be able to prioritise workloads and work to tight deadlines and meet defined and agreed objectives. Ability to work autonomously without direct supervision, to prioritise effectively. Excellent written and verbal communication skills. Desirable Significant previous experience of providing and effective administrative support service to managers at a senior level. Disposition & Personal Attributes Essential Team player. Ability to cope with change, to be flexible and to handle uncertainty. Focused on achieving results. Disposition & Personal Attributes Essential Excellent interpersonal skills and ability to communicate to individuals and groups at all levels, both written and verbal. Professional approach and image with commitment to continuous improvement. Person Specification Education, Qualifications and Training Essential Minimum of 5 GCSE at grade 'C' including; English Language and Mathematics, (equivalents will be considered). Evidence of Continued Professional Development (CPD). NVQ Level 3 or equivalent in Business Administration/Customer Service, (equivalents will be considered). Desirable Public Health England Major Incident Loggist course or equivalent. Department of Health & Social Care (DoHSC) Security Clearance to Secret / Classified. Key Skills, Knowledge and Aptitude Essential Significant relevant recent experience of providing a range of effective routine and non-routine administrative support services. Excellent time management skills and significant knowledge and experience to be able to prioritise workloads and work to tight deadlines and meet defined and agreed objectives. Excellent working knowledge of using Microsoft Outlook, Excel, Word & PowerPoint software packages or similar systems. Desirable Knowledge of working within the emergency services/ armed forces or experience of dealing with such agencies as stakeholders. Working knowledge of Government Protective Marking Scheme and handling material of a sensitive nature. Significant previous experience of providing and effective administrative support service to managers at a senior level. Experience Essential Proven record of maintaining confidentiality and working with sensitive data. Previous experience of creating reports and using various I.T. software packages. Experience at communicating with external organisations. Experience of responding to situations which may be tense/emotive. Proven ability of working under varying degrees of pressure. Desirable Experience and understanding of SORT (MTA / CBRN) capability. Experience in delivering administrative support for Event Management. Experience in delivering administrative support to a Senior Manager level. Experience of providing administrative support during significant events or pressured situations. Key Skills, Knowledge and Aptitude Essential Excellent time management skills and significant knowledge and experience to be able to prioritise workloads and work to tight deadlines and meet defined and agreed objectives. Ability to work autonomously without direct supervision, to prioritise effectively. Excellent written and verbal communication skills. Desirable Significant previous experience of providing and effective administrative support service to managers at a senior level. Disposition & Personal Attributes Essential Team player. Ability to cope with change, to be flexible and to handle uncertainty. Focused on achieving results. Disposition & Personal Attributes Essential Excellent interpersonal skills and ability to communicate to individuals and groups at all levels, both written and verbal. Professional approach and image with commitment to continuous improvement. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North East Ambulance Service NHS Foundation Trust Address Russell House Mill Lane Hebburn NE31 2JZ Employer's website https://www.neas.nhs.uk/ (Opens in a new tab)