As our next Team Leader you
Would describe yourself as a committed leader with a deep understanding of other people a distinct personality and someone who can work in a structured way:
* Lead and supervise the daytoday operation of the department to ensure service standards are followed with friendly and engaging service.
* Are confident in all aspects of guest relations receiving and recognising all guests including those who require special attention.
* Maintain strong working relationships and communicate with all departments.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Work duty manager shifts as and when required taking full responsibility of the hotel.
* Assist in conducting training for all Front Office employees.
* Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
* Ensure department policies and procedures are understood by all employees and observed in tasks performed.
* Ensure effective communication of new and updated information regarding policies rates and general hotel information.
* Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
* You will be working both Night and Day shifts and requires great flexibility.
In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching mentoring and training to ensure guests satisfaction by providing high quality services with a warm and friendly approach. You are the face of Mercure Bedford Centre Hotel.
Qualifications :
Work Experience
* Experience in working in Front Office Reception within a hotel is must
* Experience with Opera Cloud is desirable
* Passion for Customer Service
* Great Communication Skills
* Knowledge of Opera is required
* Problem Solving abilities
* Friendly and Approachable
Remote Work :
No
Employment Type :
Parttime