Acqua Di Parma Account Manager - John Lewis Kingston
Mission
As Account Manager, you are responsible for the management of the counter, achievement of counter sales targets, and the level of service delivered to customers. Through your passion for the brand, you will be a brand ambassador and represent the brand at all times.
Position within the Organisation
Reports to: Area Manager
Contacts and Relationships
Internal: Counter Team, Area Managers, Retail Managers, RMA's
Main Responsibilities
SALES
1. To achieve counter sales targets and corporate objectives.
2. To set up and follow individual and collective objectives on a weekly and monthly basis.
3. To collate all sales information and submit reports to the line manager by the deadline given.
4. To be aware of competitor activity, communicate this to the JLP team, and take necessary steps to develop counter activity.
5. To pro-actively seek opportunities and promote in-store events to maximise sales.
SERVICE
1. To ensure that the luxury level of service is delivered to customers and develop customer loyalty.
2. To handle customer complaints discretely and effectively.
3. To ensure that you are consistently delivering the level of service required, giving feedback to your Area Manager and taking action to highlight successes and address areas of concern.
KPI: To achieve target for Mystery Shopping/consistent level of luxury service.
MERCHANDISING
1. To maintain the correct basic stock levels on counter.
2. To ensure that merchandising is displayed effectively and in line with Company guidelines.
KPI: To ensure that store presentation is in line with Company guidelines.
PEOPLE MANAGEMENT
1. To motivate and inspire your colleagues and Department Managers and create a genuine spirit and passion for the brand with all team members and agency staff supporting the counter.
2. To communicate the corporate strategy and goals to them.
3. To build a relationship with the Store Management.
4. To ensure that all team members are professional and comply with Company guidelines.
KPI: To carry out monthly reviews on your KPI achievement.
GENERAL
1. To carry out any additional duties as directed by the management team.
2. To be a brand ambassador and representative at all times.
3. To adhere to all Company policies and procedures, as outlined in the employee handbook.
4. To build strong relationships with store management and adhere to store policies and procedures.
5. To ensure efficient communication with and reporting to management and head office teams.
KPI: To manage all counter administration and reporting.
Profile
Person Specification
1. Results and business-oriented.
2. Good leadership skills.
3. Adaptable, able to make decisions and solve problems.
4. Self-confident and able to approach and engage with customers with ease.
5. Professional, proactive, and positive.
6. Excellent selling and communication skills.
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