Job Opportunity: Claims and Insurance Manager at Suttons International
Location:Widnes (Hybrid)
Salary:Up to £45k
The Role
As Claims & Insurance Manager, you will help drive and support the business in the management of damage, contamination and environmental claims against the business as well as recovering costs related damage to the Companys assets from customers and/or suppliers.
This is a highly accountable, commercial and important role, with a focus on helping the Company protect its assets and interests. This position provides the opportunity to play a key role in claims management across a complex business. Your expertise and drive will add significant value to the organisation across many operational scenarios.
Key Accountabilities
You will be the insurance specialist, managing claim activities day to day in relation to our global operating footprint and fleet (above and below excess levels)
Managing and maintaining internal relationships with Operational, Technical and other support functions, ensuring claim related matters are managed effectively and efficiently
Managing and maintaining external relationships with our Insurance provider, customers and suppliers to ensure the company receives the best possible support and responsiveness to resolve ongoing issues within the claim lifecycle
Support and engage relevant stakeholders in relation to insurance and legal matters, including but not limited toproactive escalation of issues & renewal related matters
Managing and tracking the internal operational reporting of Claim related matters
Ensuring transparent cost collection and recovery for all damage related incidents, whether directly or from our insurers depending on whether they are below or above insured excess levels
Working with our internal support functions ensuring review and investigation of all incident related costs, their documentation and recovery
Monitor and review internal processes linked to claims and damage related matters, making recommendations for improvement where required
Review and improve processes, procedures and SOPs in relation to insurance matters
Key point of contact for Incident Management related activities and with insurers
Assist with training insurance related topics, across the business
Route cause analysis and incident reduction activities
Skills & Experience
A dynamic professional, who must demonstrate knowledge of insurance processes, possess a passion for excellence, analytical interpretation and oversee management and claims delivery
Good knowledge of legislation and regulation including principles of insurance and the insurance marketplace
Current up to date knowledge of claims practice and management
5+ years experience in a claims handling role overseeing insurance related claim activities
Ability to interpret claims trend analysis and make recommendations on continuous improvements
Experience liaising with peers and specialists on insurance matters
Good business acumen, the ability to balance creativity with commercial delivery
Ideally you will have experience of insurance claims / working within a logistics based business
Knowledge of shipping terms and conditions would be an advantage.
Excellent communication skills, both written and verbal
Able and willing to travel to customer sites, suppliers and other offices (UK and Overseas) (5-10%)
IT Literate - Microsoft Office (Outlook, Word, PowerPoint and Excel)
Ability to prioritise, work to tight deadlines
Ability to establish, influence and maintain good working relationships at all levels.
Benefits
Flexible hybrid working
Competitive salary
Holiday allowance of 25 days plus Bank Holidays
Buy/sell holidays option
Pension scheme
Bonus potential
Free onsite parking
Enhanced Maternity and Paternity leave
Employee Assistance Programme (EAP) and Health Support
Birthday off
Long-service rewards
Refer a Friend scheme
Various company discounts and perksTPBN1_UKTJ