We're looking for an Online Trading Assistant to join our Ecommerce team.
At Virgin Experience Days, our Ecommerce department is dedicated to delivering an exceptional online platform that empowers customers to effortlessly explore and acquire extraordinary experience days.
We place paramount importance on ensuring customer satisfaction through the delivery of innovative, premium-quality experiences and the provision of a seamless and user-friendly website. Our unwavering focus centres on achieving growth, enhancing the overall user experience, and optimising operational efficiency.
Why we want you!
We’re looking for an enthusiastic Online Trading Assistant to join our dynamic experience gifting team!
You’ll support the Trading Manager in helping shape the UK & US ecommerce strategy. In this role, you’ll analyse daily, weekly, and monthly performance data to spot trends and identify areas for growth across our websites.
With a strong attention to detail, you’ll help ensure a smooth and enjoyable customer journey from browsing to buying. As a key team player, you’ll also suggest fresh and exciting gift ideas for email and social campaigns, working alongside other teams to make sure every campaign shines.
Ready to help improve sales, enhance the customer experience, and make gifting even more fun? Come join us!
We need you to help us:
* Support Ecommerce Growth: You’ll support the Trading Manager in tracking sales performance on our UK & US websites, analysing key metrics to identify trends and areas for growth.
* Enhance User Experience: Execute insights, test site experiences, and conduct regular QA checks to ensure a seamless and engaging shopping experience for our customers.
* Collaborate for Success: Work with Marketing, Partnerships, and other teams to recommend top products and drive powerful, data-backed campaigns across social, email, and on-site content.
Role Responsibilities:
* Supporting the Trading Manager in the day-to-day trading of the UK & US ecommerce websites
* Support with daily, weekly, monthly, and ad hoc reporting to help deliver growth for our UK & US websites
* Monitor website performance and trends for both UK & US sites, analysing data to understand performance and identify opportunities for improvement. Report on key metrics like Conversion, Revenue, AOV, Sessions, Bounce Rate, etc.
* Advise and recommend products or categories to the marketing team for planned emails and social content
* Execute insights as required onsite and perform user experience checks to identify and fix any potential issues, ensuring customers have a smooth and easy shopping experience
* Complete regular site walks on our own website and key competitors, highlighting opportunities for improvements
* Optimise search performance reporting on search KPIs, through monitoring key search term results both internally and externally
* Develop strong collaborative relationships across all departments in the office, especially Ecommerce, Marketing and Partnership Teams
What you'll need:
* Strong analytical and commercial mindset
* Proactive and problem-solving attitude
* Excellent organisational skills with a flexible approach and ability to multitask
* Exceptional communication skills both written and verbal. Ability to maintain a network of relationships
* Willingness to learn and ability to pick up new skills quickly
What's in it for you?
* Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS)
* Make use of our hybrid working policy (3 days office based, 2 days remote)
* Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times
* Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea)
* Access to an award-winning employee assistance programme to support your health and wellbeing
* Generous health cash plan
* £150 to spend each year on our experiences, for you to enjoy our products yourself
* Access to our discounts scheme within the Virgin Group (Virgin Family Membership)
* Share extraordinary experiences with your friends and family with a discount