About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across 4 locations.
We are now valued at over £1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the team
Hi, I'm Jon Gould, I lead the Payments team here at Motorway. We're the engine that keeps Motorway's financial wheels turning smoothly, ensuring every transaction is secure, accurate, and efficient. We work closely with sellers, buyers, and financial institutions to provide exceptional service and support Motorway's continued growth. We're a collaborative, data-driven team who are passionate about what we do. If you're looking to make a real impact in a fast-paced and rewarding environment, this is the team for you!
About the role
Seeking a part-time role that fits your lifestyle? At Motorway, we recognise that individuals have diverse needs and commitments. This Payment Operations Specialist position offers the flexibility you need with core hours from 10:00 AM to 2:30 PM, Monday to Friday. Whether you're a student, pursuing further education, have other commitments, or simply prefer part-time work, we encourage you to apply! In this role, you will:
* Resolve payment issues efficiently for both dealers and sellers.
* Oversee the entire payment process, ensuring accuracy, security, and timely completion.
* Manage the payment support ticketing queue, responding to inquiries promptly and professionally.
* Complete work orders, approve payments, and track transactions to ensure operational efficiency.
* Contribute to the administration of payment capabilities, upholding security and compliance standards.
* Generate reports on the payment journey and processes to support data-driven decisions.
About you
* You have a passion for customer service and a genuine desire to help others.
* You possess excellent communication skills (phone, email, chat) and a proactive, positive approach to customer interactions.
* You have meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
* You demonstrate strong problem-solving skills and the ability to think on your feet.
* You are a team player with a collaborative approach and a passion for finding new and better ways to solve customer problems.
* You are adaptable and comfortable working in a fast-paced, changing environment.
You could be a great fit if
* You thrive in a fast-paced environment and enjoy the challenge of resolving complex customer issues, particularly those related to payments or online transactions.
* You have experience working with various payment systems and understand the intricacies of payment processing, reconciliation, and risk management.
* You are a natural communicator with a knack for building rapport with people from all walks of life, especially when explaining complex financial information clearly and empathetically.
Shift schedule
The core hours for this role are Monday - Friday 10:00 AM - 2:30 PM
Flexibility for families and caregivers
We understand that life outside of work can require flexibility. We are happy to offer accommodations within reason for those with family or caregiving responsibilities, such as school pickups and holidays. Please feel free to discuss your specific needs during the interview process.
Our interview process
* Intro Call - 30 minutes
* Onsite Interview - 60 minutes
You can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
#J-18808-Ljbffr