We'd love to hear from you if you’re: experienced in achieving high standards of presentation, customer care, compliance and collections management in a historic setting aware of current developments and approved practices in the heritage sector in the field of visitor engagement, innovation and access keen to promote inclusivity and diversity in the interpretation and presentation of history someone who can remain resilient and positive while managing colleagues, changes and challenges able to build strong and effective working relationships with diverse people experienced in managing people and achieving goals through others. Collections & House ManagerThis captivating 16th century Tudor manor house is renowned for its fine collection of textiles and elegant gardens. The team is focused on conservation projects, as well as providing an exceptional family-friendly visitor experience. The new café serves a delicious selection of produce grown in Packwood’s kitchen garden. Packwood House is part of a group of places alongside Baddesley Clinton, Charterhouse and Coughton Court, so collaborative working between staff and volunteers is encouraged.Click here for more information about this locationYou’ll work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals. You'll manage the Senior Collections and House Officer. You’ll support them and the whole Collections and House Team to care for the collections, manage the daily opening of the house, provide a consistently excellent experience for visitors and to achieve outstanding standards in conservation, presentation and compliance. Leading by example, you’ll instill a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust. You'll have overall responsibility for house volunteers, developing their skills and providing an indoor volunteering experience for them that’s as flexible and inclusive as possible.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.Closing Date: 23rd March. Interviews 8th April 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161826IRC161826SolihullPermanent f/t (37.5 hrs pw)Ends: Mar 23rd 76.9 mi from RotherhamINTERNAL APPLICANTS ONLY PLEASEWe’re looking for someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager. You'll manage both Packwood House and Baddesley Clinton mansions and leads a Collections team of nine staff. Baddesley Clinton & Packwood work under one General Manager along with Coughton Court in Alcester and Charterhouse in CoventryPackwood House, Lapworth, Solihull, B94 6ATCompliance.Eligibility to Work in the UK30,966 pa